OFFBRAND PRODUCT INFORMATION AND POLICIES
REFUNDS & EXCHANGES
+ All sales are final. Exchanges are available, only, in the event the size you ordered does not fit as you hoped. Exchanges cannot be made for color preference.
+ Every item is inspected prior to packaging and shipping but we understand things happen en route while in care of the delivery carrier. Damaged items must be reported within 30 days from the time received for a replacement eligibility.
+ We're happy to offer free shipping across the U.S. but all shipping labels will be invoiced to the customer for exchanges/replacement items to cover the second shipment.
DOMESTIC & INT'L SHIPPING
+ We ship across the U.S. - FOR FREE! Please see our policy on Exchanges and Replacements for return label pricing.
+ Please allow 1-2 business days for orders to be processed before they are shipped from our shop.
+ We do ship internationally! Prices will vary.
Please note that orders outside of the USA are sometimes subject to additional customs duties and taxes upon delivery.
Unfortunately here at offbrand., we are not in control of any country-specific tariffs and duties charged on your order by your respective government. Taxes and duties will likely be charged on the items you order. If taxes and duties are placed on your package by officials, the fees will be your responsibility. If you used a coupon on your order, you will be charged taxes and duties based on the original price and we are legally obligated by Border Agencies to show the original price of any item(s).
PROMOTIONAL CODES & DISCOUNTS
+ Promo Codes must be used at checkout. Direct messaging to apply code will not be granted.
+ Promo codes are valid once per order. If you'd like to use it multiple times, you'll need to place multiple orders.
+ Refunds will not be issued if you forget to use promo code.
+ Promo codes/discounts can not be re-activated after their expiration time.
+ Promo codes may not be "stacked".
PROPER CARE FOR YOUR GARMENT
+ As items vary based on manufacturing- please follow tag instructions on wash and care to get the best and most extended use of your garment. :)
HOW CAN I BECOME AN offbrand. MODEL/FEATURE?
+ We'd love to hear from you! Your story matters and we appreciate your vulnerability to share it with us. Please send a message to firstname.lastname@example.org so we can talk about a feature!
HOW DO I BECOME AN offbrand. AMBASSADOR?
+ Wanna join the team? Read more about our Ambassador Program here. And make sure to submit your application to email@example.com@gmail.com.